Frequently Asked Questions
Do you offer international shipping?
Currently, Fabrosia ships only within the United States. We do not offer international orders at this time. However, we are working towards expanding our shipping options and will update customers as soon as international shipping becomes available.
What types of products does Fabrosia sell?
Fabrosia offers a wide range of premium hardware products, including essential tools, fasteners, electrical components, plumbing fixtures, and home improvement materials. Every product is selected for its durability, reliability, and performance to ensure you get the best value for your projects.
How do I place an order?
Browse through our extensive catalog, select the items you need, and add them to your cart. Once you’re ready to purchase, proceed to the secure checkout page and complete your transaction using your preferred payment method.
What are the shipping fees?
We charge a flat shipping fee of $5 for all orders within the United States, making delivery affordable and accessible on every purchase.
What is your estimated delivery time?
- Transit Time: Your order will arrive within 2 to 5 business days (Monday to Friday) after dispatch, depending on the chosen delivery service.
- Handling Time: Our goal is to process and prepare your order for shipment within 1 to 3 business days (Monday to Friday).
- Delivery Time: Including handling, total delivery time ranges from 3 to 8 business days (Monday to Friday).
- Order Cut-Off Time: Orders placed after 4:00 PM (Eastern Standard Time) will be processed on the next business day. This cut-off time ensures timely order processing.
Can I cancel my order after placing it?
Yes, if your order hasn’t been shipped yet, you can cancel it and receive a full refund. Contact us immediately at support@fabrosia.store or via our live chat for assistance with cancellations.
What if my tracking information isn’t updating?
If your tracking information hasn’t been updated within 48 hours after shipment, please reach out to us at support@fabrosia.store or via live chat. We will look into the issue and provide you with the latest tracking updates.
How do I return an item?
To initiate a return, simply contact us at support@fabrosia.store or through live chat. Our customer support team will guide you through the return process and offer you the necessary instructions for a smooth experience.
What if I received a damaged or incorrect item?
If your order arrives damaged or contains the wrong item, please contact us within 90 days of receiving your package. We will resolve the issue promptly, offering either a replacement or a refund based on your preference.
Do you charge restocking fees for returns?
No, we do not charge any restocking fees. All returns are processed without hidden charges, ensuring a hassle-free experience for our customers.
For More Information:
Business Name: Fabrosia
Our Support: 24/7
Business Hours: 9:00 AM to 4:00 PM
Business Contact: +1 (469) 818-0741
Business Mail: support@fabrosia.store
Business Address: 2626 9th Ave N, Texas City, TX 77590, United States