Return Policy (90 Days Return)
At Fabrosia, we are dedicated to making sure you are completely happy with your purchase. If, for any reason, you’re not fully satisfied, we accept returns for both defective and non-defective items within 90 days of delivery. You have 90 calendar days from the day your order arrives to request a return. The item must be in its original, unused condition, and we’ll assist you in the return process to ensure a smooth experience.
Eligibility for Return
To qualify for a return, your item must meet the following conditions:
- Unworn/Unused: The item must be in its original, unused state—free from signs of use, stains, damage, and must not have been altered or customized in any way.
- Original Packaging: The item must be returned in its original packaging, including branded tags, labels, dust bags, and any protective coverings or inserts provided with delivery.
- Receipt or Proof of Purchase: A valid receipt, order confirmation, or proof of purchase is necessary to begin the return, allowing us to process your request promptly and accurately.
How to Start a Return
To initiate a return, please contact our customer service at support@fabrosia.store. In your email, include:
- Your order number
- The item(s) you wish to return
- The reason for return (optional)
Once approved, we will send you a return shipping label and instructions on how to return the item.
Return Shipping
Once the return is approved, Fabroisa will cover the return shipping cost. You will receive a prepaid shipping label with detailed instructions. Please ensure the item is securely repackaged in its original packaging to avoid damage or loss during shipping.
Items Returned Without Authorization
Returns sent without prior authorization or not using the provided return shipping label will be declined and returned to the sender. Following the return instructions is essential to ensure the item is received and processed for refund or exchange.
Non-Returnable Items
Some items are not eligible for return, including:
- Perishable Goods: Food, flowers, plants, etc.
- Custom Products: Personalized or made-to-order items.
- Personal Care Items: Beauty and personal hygiene products.
- Hazardous Materials: Flammable liquids or gases.
- Sale Items: Items like leather jackets purchased during sales are non-returnable.
- Gift Cards: Gift cards are non-returnable and non-refundable.
If you’re unsure about whether an item is returnable, contact us at support@fabrosia.store.
Restocking Fee
No restocking fee will apply to returned items.
For More Information:
Business Name: Fabrosia
Our Support: 24/7
Business Hours: 9:00 AM to 4:00 PM
Business Contact: +1 (469) 818-0741
Business Mail: support@fabrosia.store
Business Address: 2626 9th Ave N, Texas City, TX 77590, United States